Welcome to UnityMedicalSupplies!
We’ve compiled answers to the most common questions our customers have. If you don’t see your question here, feel free to contact our customer support team.
About Us
What is UnityMedicalSupplies?
UnityMedicalSupplies is a leading supplier of medical and care supplies, providing high-quality products from trusted brands. We offer diagnostic supplies, lab supplies, personal protective equipment, wound care, incontinence products, and much more.
How long has UnityMedical been in business?
We have nearly two decades of experience in the medical and care supply industry, consistently delivering reliable products and support.
Are you an authorized dealer for medical brands?
Yes, we are an authorized dealer for top brands, including Medline, Curad, Dynarex, Puritan Medical Products, and more, ensuring you receive genuine, high-quality products.
Where are you located?
UnityMedicalSupplies operates online to provide convenient access to medical supplies across the continental US. All orders are processed and shipped from our centralized distribution center in Garden Grove, CA.
Ordering
How do I place an order?
Simply add your items to your cart and proceed to checkout. You’ll be guided through entering your shipping and payment details to complete your order.
Can I cancel or modify my order?
Yes, you can modify or cancel your order by contacting our customer support team for assistance.
Why isn't my billing address working?
This issue may be due to a mismatch between the address entered and the one on file with your bank. Double-check for accuracy, and if issues persist, contact our support team.
Do you accept FSA/HSA funds?
Yes, we accept FSA and HSA funds for eligible items. Ensure that your account is linked to a debit card for a smooth checkout experience.
What products can I purchase with my FSA/HSA funds?
Many of our medical and incontinence supplies are FSA/HSA eligible. Contact us to confirm eligibility.
How do I use my FSA or HSA funds?
You can use an FSA/HSA debit card during checkout. Make sure the card is active and linked to your account for eligible purchases.
Shipping
What are your shipping rates?
We offer a $7.99 flat rate shipping within the continental US, with free shipping on orders over $50. Shipping to AK, HI, PR, and Canada is calculated at checkout.
How long does shipping take?
Most orders are delivered within 5-7 business days. Orders placed over the weekend or holidays may take an additional day for processing.
Do you ship internationally?
Currently, we ship to the US, including Alaska, Hawaii, Puerto Rico, and Canada. International shipping is not available outside these areas.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order status by logging into your account on our website.
Do you ship in discreet packaging?
Yes, we are dedicated to providing not only top-quality medical and care supplies but also a discreet and respectful shopping experience. Our packages are plain and discreet, with no product or branding information displayed.
Privacy
What is your privacy policy?
UnityMedicalSupplies is committed to protecting your privacy. We do not share or sell personal information to third parties. Visit our Privacy Policy page for complete details on how we manage and protect your information.
Incontinence Products and Information
What is urinary incontinence?
Urinary incontinence is the involuntary loss of bladder control. It can be caused by a range of factors, including age, health conditions, and lifestyle.
What types of urinary incontinence are there?
The most common types are stress incontinence, urge incontinence, overflow incontinence, and mixed incontinence. Each type has different causes and symptoms.
How can I manage incontinence at work or during summer?
Planning ahead with high-quality incontinence products can help. Choose discreet, absorbent options, and carry extra products with you.
Are there specific incontinence products designed just for women?
Yes, we offer a range of incontinence products tailored for women, including products designed for anatomical fit and absorption.
Can I use a booster pad with a pull-up or brief?
Yes, booster pads can be used to increase absorbency in pull-ups or briefs. They are designed to fit inside larger incontinence products.
Which incontinence product is best for me?
Our product descriptions provide guidance, and our support team can help you choose based on your specific needs, such as absorbency and fit.
What are the most discreet pull-ups or briefs?
We carry a variety of pull-ups and briefs designed for discretion. Look for slim, form-fitting designs that offer excellent absorbency without bulk.
How often should I change a tab-style diaper?
Changing frequency depends on usage and absorbency, but typically, every 3-4 hours during active periods or as needed for comfort and hygiene.
What’s the difference between disposable and reusable underpads?
Disposable underpads are convenient and easy to discard, while reusable underpads can be washed and used multiple times, saving on cost and waste.
What are the best wipes for sensitive skin?
Our hygienic wipes selection includes options specifically formulated for sensitive skin, with unscented and hypoallergenic varieties available.
FSA & HSA Information
What is an FSA?
A Flexible Spending Account (FSA) is a tax-advantaged account that can be used to pay for eligible medical expenses.
What is an HSA?
A Health Savings Account (HSA) is a tax-advantaged account available to individuals enrolled in high-deductible health plans. It allows for saving funds for medical expenses.
How do I know if I have FSA/HSA funds?
Contact your employer or benefits provider to check your current balance and eligible expenses.
Product Information
What products does UnityMedical offer?
We offer a comprehensive range of medical and care supplies, including diagnostic equipment, incontinence products, personal protective equipment, wound care items, and personal hygiene supplies.
Are the most expensive incontinence products the best?
Not necessarily. While premium products may offer additional features, our product range includes budget-friendly options that provide high absorbency and comfort.
Do you carry incontinence products for bariatric patients?
Yes, we have incontinence products specifically designed for bariatric care, offering a comfortable fit and effective absorbency for larger sizes.
What’s the difference between pull-ups and adult diapers with tabs?
Pull-ups are designed for more active use, offering a discreet, underwear-like fit. Diapers with tabs are generally more absorbent and suited for those needing additional assistance during changing.
What are polymers?
Polymers are absorbent materials used in many incontinence products. They help absorb and lock in moisture, keeping the skin dry.
Do you have special cleansers for incontinence care?
Yes, we offer a selection of cleansers and skin care products designed specifically for incontinence care to maintain hygiene and comfort.
If you have further questions or need personalized assistance, please don’t hesitate to reach out. Thank you for choosing UnityMedicalSupplies!